FAQs

Q: What are your business hours?

A: Tuesday through Friday 10:00am-5:00pm EST. Closed on Thanksgiving Day and the day after, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day. (Hours are subject to change, please check periodically for holiday hours).

All orders are received by phone or online and must be pre-paid before they are fulfilled. The pay at pickup option will be completed with a payment link emailed to the customer for payment to be rendered. The lobby area is not a full retail space, we will have a display of all fragrances by May 2025. We currently do not have a retail floor.

Q: How can I place an order?

A: Orders are received online at www.kronickiller.com  It is here where you place retail and wholesale orders for Kronic Killer LLC. Create a profile, fill your cart and we will work diligently to have your order prepared!

Q: What are the requirements for placing an wholesale order?

A: Kronic Killer Wholesale orders require a minimum purchase of  (50) 1oz bottles which is a 50ct Package. If you have a Sales Certificate and qualify for Tax Exemption, please email a copy of your certificate to orders@kronickiller.com. Allow 24hrs (during regular business hours for the information to added to your profile and your status be updated.)

If an order does not meet the minimum requirement we will try to contact you via phone and/or email once to advise that additional items must be added to the original order.  We ask for an immediate response to provide the best customer service. Once items are added ,the order will be will be updated, additional payment must be received for the difference of the order (including the difference of shipping if applicable) and the order will then be placed in fulfillment status. All status updates will be sent via email and all orders requesting ship out will have the tracking information emailed. ONCE A PAYMENT HAS BEEN RECEIVED THERE CAN BE NO CHANGES MADE TO AN ORDER.* If an item was omitted from the order a new order must be placed that meets the minimum requirement. 

Retail purchases do not require a minimum purchase amount. 

All sales are final with no refund or exchanges. 

Q: Where do I pick up my order?

A: The address for pickup is 2501 Park Central Blvd Decatur, GA 30035. Larger orders are to picked you at the rear bay door. Please enter  theparking lot, go thru the black gate and come to the rear bay door directly on your left. 

Q: How do I request a refund if I made an error in placing my order?

A: We do not issue refunds. ALL SALES ARE FINAL. INCLUDING DISCONTINUED/ CLEARANCE ITEMS WHICH ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED. 

Q: How long does it take to process an order?

A: We process orders based on receipt. Typically, orders are processed within 72 business hours, based on item availability. Any order placed after 1pm on Friday may not begin to be processed until the following Tuesday during regular business hours 10:00am-5:00pm EST. Items that are noted to be fulfilled on a future date due to being in production will receive a follow-up email. Orders that are shipped will have an email confirmation sent of all tracking information. An email is sent when your order is ready for pick-up at 2501 Park Central Blvd Decatur, GA 30035. Items noted for a future date of fulfillment, will have status updates sent via email. Pre-ordered items are given a target date for fulfillment but may be delayed based on production.

Q: Why must I sign for my order when I have a pick-up before leaving the retail floor or bay area?

A: A signature is required as verification and agreement of all order contents and conditions are satisfactory before leaving the building. When you sign off on your order you are stating that the order is correct, and you agree to the condition of every fragrance and item in the order.  All sales are final. 

Q: What is the process if I received the wrong item or a damaged item in a shipment?

A: Any defective items must be submitted/reported within 7 days from the date received. Any orders missing items or containing an incorrect item must be reported immediately.  We ask that you provide clear and detailed pictures showing all contents and fragrances in your order and send the pictures via email to be placed on the record of your account. Please email to  wholesale orders and sales@kronickiller for any Kronic Killler. THE EMAIL MUST BE TITLED: REPORTED DAMAGE FOR ORDER #____  or REPORTED MISSING OR INCORRECT ITEM FOR ORDER # _____. All requests are processed within 48 business hours of date received (during operating days of business), any requests received after 2pm will not be processed until the following business day. ALL ITEMS ARE FINAL SALE. We believe in great customer service and will receive information of any concern or issue.