FAQs

Q: What are your business hours?

A: Tuesday through Friday 10:00am-5:00pm EST. Closed on Thanksgiving Day and the day after, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day. (Hours are subject to change, please check periodically for holiday hours).

All orders are received by phone or online and must be pre-paid before they are fulfilled. The "pay at pickup" option can be completed with a payment link emailed to the customer for payment to be rendered, credit card payment with 4% cnv fee applied or cash app payment with 4% cnv fee or exact cash only with no fee applied as well as Zelle payment sent to sales@kronickiller.com. 

Q: How can I order Kronic Killer fragrances and accessories?

A: Our retail area is available for onsite purchases, order fulfillment may be a 2hr minimum time or it may not be available until the following business day because orders are fulfilled based on the order they are received.

You can also place your orders online here via the site at www.kronickiller.com.   You can place retail and wholesale orders (7-10 day turnaround time). Simply create a profile, fill your cart and we will work diligently to have your order prepared! 

Q: What are the requirements for placing an wholesale order?

A: Kronic Killer Wholesale orders require a minimum purchase of  (50) 1oz bottles which is a 50ct Package with $150 purchase. If you have a Sales Certificate and qualify for Tax Exemption, please email a copy of your certificate to orders@kronickiller.com. Allow 24hrs (during regular business hours for the information to added to your profile and your status be updated.)

If an order does not meet the minimum requirement we will try to contact you via phone and/or email once to advise that additional items must be added to the original order.  We ask for an immediate response to provide the best customer service. Once items are added ,the order will be will be updated, additional payment must be received for the difference of the order (including the difference of shipping if applicable) and the order will then be placed in fulfillment status. All status updates will be sent via email and all orders requesting ship out will have the tracking information emailed. ONCE A PAYMENT HAS BEEN RECEIVED THERE CAN BE NO CHANGES MADE TO AN ORDER.* If an item was omitted from the order a new order must be placed that meets the minimum requirement. 

Retail purchases do not require a minimum purchase amount. 

All sales are final with no refund or exchanges. 

Q: What type of payment is accepted?

A: Exact cash, Zelle payments sent to sales@kronickiller.com as well as credit/debit card (Discover, American Express, Visa, Mastercard) or CashApp with 4% cnv fee applied, PayPal, ShopPay/Affirm and ACH for larger wholesale orders. 

Q: Where do I pick up my order?

A: Our fulfillment center is located at 1009 Mansell Rd., Suite J, Roswell, GA 30076.

For larger orders, please pick up at the rear bay door. Enter the parking lot and drive around to the back of the building. The bay door will be directly on your left, with our address posted on it.

Q: How do I request a refund if I made an error in placing my order?

A: We do not issue refunds. ALL SALES ARE FINAL. INCLUDING DISCONTINUED/ CLEARANCE ITEMS WHICH ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED. 

Q: How long does it take to process an order?

A: Order Processing and Fulfillment

We process orders in the order they are received. Orders are typically processed within 72 business hours, depending on item availability. Orders placed after 1:00 p.m. on Friday may not begin processing until the following Tuesday. Our regular business hours are 7:00 a.m. to 3:00 p.m. Eastern Time.

If an item is still in production or scheduled for fulfillment at a later date, we’ll send status updates by email. Preordered items have a target fulfillment date, but production delays may affect that date.

For shipped orders, you’ll receive an email confirmation with tracking information. For pickup orders, we’ll email you when your order is ready at our fulfillment center: 1009 Mansell Rd., Suite J, Roswell, GA 30076.

Q: Why must I sign for my order when I have a pick-up before leaving the retail floor or bay area?

A: A signature is required as verification and agreement of all order contents and conditions are satisfactory before leaving the building. When you sign off on your order you are stating that the order is correct, and you agree to the condition of every fragrance and item in the order.  All sales are final. 

Q: What is the process if I received the wrong item or a damaged item in a shipment?

A: Any defective items must be submitted/reported within 7 days from the date received. Any orders missing items or containing an incorrect item must be reported immediately.  We ask that you provide clear and detailed pictures showing all contents and fragrances in your order and send the pictures via email to be placed on the record of your account. Please email to  wholesale orders and sales@kronickiller for any Kronic Killler. THE EMAIL MUST BE TITLED: REPORTED DAMAGE FOR ORDER #____  or REPORTED MISSING OR INCORRECT ITEM FOR ORDER # _____. All requests are processed within 48 business hours of date received (during operating days of business), any requests received after 2pm will not be processed until the following business day. ALL ITEMS ARE FINAL SALE. We believe in great customer service and will receive information of any concern or issue.